We have put together this brief guide to let you know what we are doing to help protect you, and how you can help us to keep Hill Farm a safe & clean environment for staff and future guests.
If you are displaying any symptoms before or during your stay, please call 01805 622 432 Or Mick on 07533706661
What we are doing to protect you:
A hand sanitizer dispenser has been placed inside the front door for your convenience. Please use this on entering and returning to the property to help prevent outside contamination.
All surfaces will be washed with soap and water and then disinfected as per government guidelines. Special attention will be paid to high contact surfaces; i.e. door handles, light switches etc.
Windows will be opened and remain open for as long as possible. (This virus doesn’t like fresh air).
All outside communal areas will be sprayed with disinfectant before your arrival, and then at regular intervals.
All crockery will be washed at high temperature or placed and washed in the main house and Annery Kiln dishwashers.
Unfortunately we have decided not to leave our normal welcome pack of Tea, coffee, sugar and milk
Due to high volume of waste and high risk of contamination.
Welcome pack booklets
Welcome booklets/ guides will be laminated or within plastic sleeves and removed from the property for cleaning and disinfecting after each visit.
Bedding, towels and cushions
Non-essential Soft furnishings i.e. cushions and bed throws etc have been removed; bedding will be removed after each set of guests. These will then be cleaned and quarantined for a week to ensure any possible trace of Covid-19 has been extinguished. This includes all mattress protector, bed sheets, duvet covers, pillow protectors /cases and towels. These will be replaced with clean items which have been stored in a quarantined environment for a minimum of 1 week. We ask guests to place all bedding in the laundry bags provided at the end of their stay to prevent cross-contamination. (Please see below for full details).
All coat hangers will be cleaned and changed after each guest.
Sadly we have had to remove any unnecessary ornaments.
Toys ,Games & DVDS have been removed . Please feel free to bring your own.
Will be open for your use.
We feel the safest way to open is to allocate swim times depending on occupancy we envisage 1.5 hour swim slots, then pool closed for 0.5 of and hour for cleaning.
Could you all prepare for your swim within your cottages and return to your cottage to shower and change after.
Toilet will remain open.
Sorry will have to remain closed.
Play Area / Summer House
Open for your use will be monitored and cleaned on a regular basis.
Morning Animal Feeding
Will go ahead as normal. But we must all adhere to social distancing !.0m + at all times.
If we have high numbers we may have to offer alternate days.
What we are asking from you:
Bedding and towels
At the end of your stay, please place all bedding and towels (Used and unused) into the laundry bags (separate bags for towels and Laundry provided) this will help to prevent cross contamination and help to protect our cleaners.
- Duvet cover
- Pillow cases
- Bed sheet
All of our Linen is supplied by a contractor and is washed at very high temperatures.
We own the pillow and mattress protectors so please bag these separately
Please continue to air the property during your stay.
Please use the hand sanitizer by the front door each time you enter the property to help prevent contamination from outside sources.
Has been changed to 5.00 pm we need the extra time to ensure your cottage is cleaned and disinfected.
Checkout is at 9.30am and we will need to access the property promptly to prepare for the next guests.
Local Attractions / Pubs and Restaurants
All local businesses are eager to open and are all preparing to welcome you.
Please be aware that most are going to be working on a pre booked basis and larger attractions will only accept on line bookings or pre ordered tickets.
If you intend to organise an on line shop order/delivery I would advise you do so as early as possible.
RNLI have reinstated Life guards to all the popular beaches , public toilets are re-opening.Car parks opeating as normal.
If you choose to leave early, please could you send us a quick message or call to let us know so that we can begin preparing for the next guests.
Please leave keys in cottage doors.
If you or any of your party present themselves with symptoms or covid-19 during your stay you will be asked to leave and return home to self isolate according to current guidelines.
If said person is unable to travel they will be charged for their stay and will also be responsible for the loss and costs of future guests that may be affected.
If there’s any other information you need please feel free to contact us.
Thank you for your help and consideration during this time.
Mick & Julie